Refund Policy

Last updated: July 21, 2026

We want you to be happy with Donna. If a paid subscription isn't working out, here is exactly how cancellations and refunds work.

Free Trial

New users can try Donna's premium features free during the trial period before any payment is taken. We encourage you to use the trial to decide whether Donna is right for you.

Subscription Billing

Paid subscriptions are billed in advance on a recurring basis (monthly or yearly, depending on your plan) through our payment partner. Your subscription renews automatically unless cancelled before the renewal date.

Cancellation

• You can cancel your subscription at any time — message us on WhatsApp or email contact@remindmedonna.com.
• Cancellation stops future charges. You keep premium access until the end of your current billing period.
• No cancellation fees, no questions asked.

Refunds

• First-time purchases: if you're not satisfied, contact us within 7 days of your first payment and we'll issue a full refund.
• Renewals: if you forgot to cancel, contact us within 7 days of the renewal charge and we'll refund it, provided premium features weren't substantially used in the new period.
• Service issues: if Donna was materially unavailable or broken during your billing period, we'll refund or credit that period — just tell us what happened.

Approved refunds are processed to your original payment method, typically within 5–10 business days depending on your bank or payment provider.

How to Request a Refund

Email contact@remindmedonna.com with the phone number you use with Donna and the payment reference (from your payment confirmation email). We respond within 2 business days.

Questions

Anything unclear? Contact us at contact@remindmedonna.com — we're happy to help.